PC Matic is committed to customer satisfaction. This Refund Policy outlines the conditions, process, and eligibility criteria for requesting a refund for PC Matic products and services. We aim to provide clear, transparent guidelines to ensure a smooth refund process for our users.

Eligibility for Refund

Refunds are eligible under specific conditions. Users may request a refund if the product is defective, fails to function as described, or if a subscription is canceled within the trial period. Refund requests outside the stated period or due to user error may not be accepted. Please read the product terms carefully before purchase.

Refund Request Process

To request a refund, users should contact PC Matic customer support via email or phone, providing the purchase details including the order number, purchase date, and reason for the request. Our support team will review the request and provide confirmation of eligibility within a reasonable time frame.

Processing Refunds

Approved refunds will be processed using the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account. PC Matic is not responsible for delays caused by third-party payment processors.

Partial Refunds

In some cases, partial refunds may be issued. For example, if the service has been partially used, or if additional services were purchased alongside the main product, only the eligible portion of the payment will be refunded. The support team will clarify any partial refund calculations upon request.

Non-Refundable Items

Certain purchases may not be eligible for a refund, including digital downloads after the trial period, completed services, or products used beyond the stated trial period. Users are advised to read the product description carefully before making a purchase to avoid misunderstandings.

Subscription Cancellation

Users can cancel subscriptions anytime through their PC Matic account. Refunds for recurring payments will depend on the time of cancellation relative to the billing cycle. Pro-rated refunds may be provided where applicable, according to the subscription terms.

Third-Party Purchases

Purchases made through authorized third-party retailers or resellers are subject to their individual refund policies. PC Matic recommends reviewing the terms of third-party vendors before making purchases, as we cannot guarantee refunds for such transactions.

Changes to Refund Policy

PC Matic reserves the right to update or modify this Refund Policy at any time. Updates will be reflected on this page, and it is the user’s responsibility to review the policy periodically. Continued use of PC Matic services after changes constitutes acceptance of the updated policy.