Summary: This guide walks you through logging into your PC Matic account on different devices and browsers, enabling two-factor authentication (2FA), fixing common sign-in errors, and managing your devices after login. No links or phone numbers are included in this page. Use your official app or portal as appropriate.
What you can do after you log in
- View dashboard: check protection status and scan results.
- Manage devices: add, rename, deactivate, or transfer licenses.
- Run remote scans: schedule or trigger on-demand scans.
- Update settings: whitelisting, scheduled scans, and performance options.
- Billing & subscriptions: review renewals and plan type (Home or Business).
- Download installers: get the right installer for each device/OS.
- Security: change password, enable 2FA, manage trusted devices.
- Reports: export logs for compliance or support diagnostics.
Before you begin: quick checklist
- Account email You’ll need the email you used to purchase or register PC Matic.
- Strong password Ensure you know your current password or be ready to reset it.
- Stable internet Avoid captive portals (e.g., coffee shop login pages) while signing in.
- Correct portal Home and Business dashboards look similar but have different controls.
- Authenticator app (optional) If 2FA is enabled, have your code ready.
Log in on different devices
Windows PC (Chrome, Edge)
- Open your preferred browser (Chrome or Edge).
- Type the official PC Matic portal address in the address bar (not the search box).
- On the sign-in page, enter your email and password.
- If prompted for a code, open your authenticator app and enter the 6-digit 2FA code.
- Select Remember this device only on your personal PC, then continue.
- Once in, the dashboard card should show device status and license details.
Windows desktop app (if already installed)
- Launch the PC Matic application from Start.
- Choose Sign In within the app if you’re not already authenticated.
- Enter your credentials and complete 2FA if enabled.
- Verify the license activation and run a quick scan to confirm protection.
macOS (Safari, Chrome)
- Open Safari or Chrome on your Mac.
- Navigate directly to the PC Matic account portal.
- Enter your login credentials and complete any 2FA prompts.
- Check the Devices view to ensure your Mac is listed and protected.
Android (app sign-in)
- Open the PC Matic app on your Android device.
- Tap Sign In and enter your email and password.
- Complete 2FA if required. Grant any requested permissions (e.g., accessibility) to enable full protection.
- Confirm the app shows Protected or similar status.
iPhone & iPad (app sign-in)
- Open the PC Matic app.
- Tap Sign In, then enter account credentials.
- Enter your authentication code if 2FA is turned on.
- Check the home screen for policy compliance and last scan time.
Linux or Chromebook (web portal)
- Open Chrome or another modern browser.
- Go to the PC Matic web portal and sign in with your email and password.
- Use the dashboard to manage other devices, view reports, or download installers where supported.
Set up and use Two-Factor Authentication (2FA)
Two-Factor Authentication adds a layer of security by requiring a one-time code in addition to your password. This significantly reduces the risk of account compromise.
- Sign in to your PC Matic account and open Security or Account Settings.
- Select Enable Two-Factor Authentication.
- Scan the provided QR code using an authenticator app (e.g., any standard TOTP app) or enter the setup key manually.
- Enter the 6-digit code shown in your app to verify and complete setup.
- Download or safely store your backup codes. Keep them offline.
- Next time you sign in, you’ll enter your password and then the current 2FA code.
Tip: Only check Trust this device on computers or phones you control. Never on shared or public devices.
Password reset if you can�t log in
- Open the sign-in page and select Forgot Password.
- Enter your registered account email.
- Check your inbox for a reset code or temporary link, then follow the prompts.
- Create a new, unique password at least 12 characters long with a mix of letters, numbers, and symbols.
- Return to the sign-in page, enter your credentials, and complete 2FA if required.
Security best practice: Don’t reuse passwords from other websites. Consider a reputable password manager to generate and store strong credentials.
Troubleshooting common login problems
| Symptom | Likely Cause | Quick Fix |
|---|---|---|
| “Invalid email or password” | Typo, caps lock, or wrong account | Re-enter carefully; verify email spelling; reset password if needed |
| 2FA code not accepted | Device clock drift or wrong account in authenticator | Set phone to automatic date/time; refresh code; verify you’re using the correct token |
| Endless loading spinner | Stale cookies or blocked scripts | Open a private window; clear cache/cookies; disable aggressive extensions and retry |
| Blocked on office network | Firewall/proxy rules | Try a different network; if Business plan, consult your admin to whitelist required traffic |
| Password reset email missing | Spam filter or different inbox | Check spam/junk; search all folders; ensure you used the correct registered email |
| Logged out immediately | Corrupted session or third-party cookies blocked | Clear site data for the portal; allow necessary cookies; try another browser |
| App signed in but portal shows no devices | Different account used on device vs. portal | Confirm the same email is used across app and web; sign out/in on the device |
Browser-specific fixes
Chrome / Edge
- Clear cache: Ctrl + Shift + Del (Windows) or Cmd + Shift + Del (Mac).
- Disable extensions that block scripts, then refresh.
- Try an Incognito / InPrivate window to rule out add-on conflicts.
Safari
- In Preferences, clear website data for the portal domain.
- Ensure content blockers allow sign-in scripts on the page.
- Try a new private window to isolate caches and cookies.
Our Related Article
Home vs. Business: what’s different at login?
- PC Matic Home: Focuses on your household devices. After login, you’ll see a straightforward device list, license counts, and scan scheduling options.
- PC Matic Business: Adds policy management, user roles, site groups, and reporting dashboards. You may have SSO enforced by your organization.
Note: If your employer manages your device, you may not control some settings even after logging in. Contact your administrator for policy changes.
Managing devices after login
- Go to the Devices or Endpoints section of your dashboard.
- Use search or filters to find a specific computer or phone.
- Rename devices with recognizable labels (e.g., “Asha-Laptop-Win11”).
- Deactivate a lost or replaced device so licenses can be reused.
- Run an on-demand scan or update check remotely from the portal.
Each account type has a maximum number of licensed devices. Exceeding the limit may require purchasing an additional license.
Recap
Logging into your PC Matic account is straightforward when you’ve got your email, password, and (optionally) a 2FA code ready. Once inside, you can manage devices, check security reports, adjust policies, and ensure all systems are up to date. If you encounter sign-in errors, use the troubleshooting table above to resolve them quickly. Always enable 2FA and use strong passwords to maximize your protection.